Last modified: April 2026
skilly respects your privacy and is committed to protecting personal information responsibly.
This Privacy Policy explains how SKILLBUILDER IO INC, doing business as skilly, collects, uses, discloses, stores, and otherwise processes personal information when people:
This Privacy Policy is intended to work alongside skilly’s End-User Terms and skilly’s Platform Terms for Customers / Third-Party Teams. If you are an organization deploying a Guide through skilly, you may also be subject to separate commercial terms, a data processing addendum, order forms, or other agreements.
This Privacy Policy does not apply to:
If you do not agree with this Privacy Policy, do not use the applicable skilly services.
This Privacy Policy may apply differently depending on your relationship with skilly.
If you visit skilly’s public-facing website, this Privacy Policy applies to information collected through that website and related communications.
If you are a representative, employee, contractor, or user of a customer or prospective customer of skilly, this Privacy Policy applies to information related to your account, business relationship, support interactions, onboarding, and use of the platform.
If you interact with a Guide powered by skilly, this Privacy Policy may apply to the extent skilly determines the purposes and means of processing certain information, such as platform-level account tools, privacy controls, security measures, and service operations. In other situations, the customer operating the Guide may be the party primarily responsible for the relevant processing.
This Privacy Policy may also apply to people who contact skilly, subscribe to updates, attend events, respond to marketing, or otherwise interact with skilly.
skilly provides infrastructure. Customers provide experiences.
Depending on the context, skilly may act as:
Customers that deploy Guides are the Third-Party Teams referenced in skilly’s End-User Terms. Those customers may separately determine what services they offer, what information they request, whether they follow up with end users, and what their own privacy notices say. If a customer exports, copies, or stores data outside the skilly platform, that outside copy is governed by the customer’s own practices, not skilly’s platform controls.
skilly may collect the following categories of information.
This may include:
This may include:
This may include:
When people interact with Guides powered by skilly, skilly may process:
This may include information submitted through:
This may include:
skilly may receive information from:
skilly may collect information:
Some skilly-powered experiences may be available without requiring an end user to create an account.
If a person interacts with a Guide without registering, skilly may maintain the session using a temporary identifier, such as a session cookie or similar technology, to enable continuity and product functionality. In those cases, skilly may not associate the conversation with a persistent personal profile unless and until the user later identifies themselves or the experience is designed to collect identifiable information.
If a person registers, signs in, or otherwise associates a Guide interaction with an account, skilly may link eligible conversation history, account settings, and privacy tools to that account.
Where available, incognito mode allows eligible conversations to be de-linked from a user’s identifiable account within the skilly platform in the manner described in skilly’s End-User Terms. When incognito mode is active for an eligible Guide or network, skilly will not associate that conversation with the user’s account in a way that allows the operating customer to identify the user through skilly.
Where available, a user may use the “De-link all chats” feature to remove the link between identity and prior eligible conversations within the skilly platform for a particular Guide or network, as described in the End-User Terms. This does not necessarily delete conversation content, and it does not affect copies retained outside the skilly platform.
These controls operate within the skilly platform. If a customer has already copied, exported, stored, or otherwise retained information outside of skilly, skilly cannot control that outside copy.
skilly may use personal information for the following purposes, as applicable:
skilly may use artificial intelligence, machine learning, retrieval systems, automation, rules-based systems, and human review in connection with its products and operations.
This may include use of such systems to:
skilly does not state in this Privacy Policy that all customer or end-user data is used to train public or third-party foundation models. Any use of data for model improvement, tuning, evaluation, or related internal service improvement will be governed by applicable agreements, product settings, internal policies, and applicable law.
skilly may disclose personal information in the following circumstances.
skilly may disclose information to vendors, contractors, hosting providers, analytics providers, payment processors, support tools, communications platforms, authentication providers, and similar service providers that help operate the business and platform.
Where a customer operates a Guide, skilly may make available to that customer the information the customer is permitted to access through the platform, subject to product design, applicable settings, and the user’s selections, including settings such as incognito mode and messaging preferences.
If a customer enables integrations, information may be transmitted to connected systems such as CRMs, APIs, databases, customer support tools, scheduling tools, or other platforms, subject to the customer’s configuration and responsibilities.
skilly may disclose information to affiliates, subsidiaries, and related entities for lawful business, operational, security, and administrative purposes.
skilly may disclose or transfer information as part of a merger, acquisition, investment, financing, restructuring, sale of assets, bankruptcy, or similar corporate transaction.
skilly may disclose information when reasonably necessary to:
skilly may disclose information where you direct it to do so or where you otherwise consent.
Customers operating Guides may collect, receive, export, combine, or store end-user information outside the skilly platform. If they do, they are independently responsible for that data and for compliance with applicable law.
This means:
Customers are prohibited by their platform terms from attempting to override privacy controls, re-identify incognito users, or ignore messaging preferences within the skilly platform.
skilly may use cookies, pixels, session identifiers, SDKs, logs, and similar technologies to:
Some cookies or similar technologies may be necessary for the operation of the website or platform. Others may support analytics, personalization, or communications.
You may be able to manage certain cookie settings through your browser or device controls. Blocking some technologies may affect functionality.
Where required by law, skilly will seek appropriate consent before using non-essential cookies or similar technologies.
Where applicable law requires a legal basis for processing, skilly may rely on one or more of the following:
skilly may process personal information in the United States and other countries where skilly, its affiliates, service providers, customers, or partners operate.
Data protection laws in those jurisdictions may differ from the laws in your place of residence. Where required by law, skilly will use reasonable contractual, technical, and organizational safeguards for cross-border transfers of personal data under its control.
skilly retains personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Retention periods vary depending on the nature of the information, the context of collection, product design, the role of the relevant customer, legal requirements, and operational needs.
Using incognito mode or de-linking does not necessarily delete conversation content. Those features affect how identity is linked within the skilly platform, not necessarily whether underlying records continue to exist.
skilly uses reasonable administrative, technical, and organizational safeguards designed to protect personal information under its control against unauthorized access, misuse, loss, disclosure, or alteration.
No system is perfectly secure, and skilly cannot guarantee absolute security. You are also responsible for using strong credentials, safeguarding account access, and using the services responsibly.
If skilly becomes aware of a confirmed security incident affecting personal data under its control, skilly may investigate, contain, remediate, and provide notice as appropriate under applicable law, contractual obligations, and the circumstances of the incident.
Depending on the service and your relationship to skilly, you may be able to:
Service-related notices, transactional messages, and certain administrative communications may still be sent where necessary.
Subject to applicable law, you may have rights to request:
skilly may need to verify identity before acting on a request. skilly may deny or limit requests where permitted by law.
If the relevant information is controlled by a customer operating a Guide rather than by skilly, skilly may direct the request to that customer or instruct the requester to contact the customer directly.
skilly’s public website and general platform are not directed to children under 13, and skilly does not knowingly collect personal information directly from children under 13 through its public website without appropriate authorization.
Where a customer deploys a Guide in a context involving minors, schools, families, youth programs, or similar settings, that customer is responsible for ensuring that the deployment, notices, authorizations, and data practices comply with applicable law.
If you believe skilly has collected personal information from a child in a manner not permitted by law, contact skilly using the information below.
Depending on your state of residence, you may have rights under applicable state privacy law. skilly may process categories of personal information described in this Privacy Policy for the purposes described above and may disclose those categories to service providers, contractors, customers, affiliates, and other parties as described above.
skilly does not sell personal information in exchange for money in the ordinary meaning of that phrase. However, some laws define “sale,” “sharing,” or “targeted advertising” broadly. To the extent such laws apply, skilly will honor applicable rights and request mechanisms required by law.
California residents may also request certain information under California Civil Code Section 1798.83 by contacting skilly.
Nothing in this Privacy Policy limits any non-waivable rights you may have under applicable consumer, privacy, or data protection law.
skilly may update this Privacy Policy from time to time. When required by law, skilly will provide notice of material changes in a commercially reasonable manner, such as by posting an updated version, updating the “Last modified” date, or providing notice through the website, platform, or email.
Your continued use of the relevant services after the effective date of an updated Privacy Policy may constitute acceptance to the extent permitted by law.
If you have questions, comments, or privacy requests, contact: skilly
hello@skillyAI.com